AccountId: 011433970860
ContactId: 1c64ff60-ad21-4939-9230-d7c0e9874563
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20530 ms
Total Talk Time (AGENT): 6311 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/1c64ff60-ad21-4939-9230-d7c0e9874563_20250408T20:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?