AccountId: 011433970860
ContactId: 1c4446b9-b53c-4023-82fd-cbe40b6c349f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16459 ms
Total Talk Time (AGENT): 6558 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/1c4446b9-b53c-4023-82fd-cbe40b6c349f_20250117T15:54_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hey this is [PII]. Can I help you?