AccountId: 011433970860
ContactId: 1c1aaa7a-56a0-4ea6-93f6-ebbeb7ed82ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 417829 ms
Total Talk Time (AGENT): 148798 ms
Total Talk Time (CUSTOMER): 192331 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/1c1aaa7a-56a0-4ea6-93f6-ebbeb7ed82ba_20250305T23:40_UTC.wav
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[AGENT][NEUTRAL] We're gonna sell this.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Quetabunala delfino Romero uh mire tena preuna pero.
[CUSTOMER][NEUTRAL] Pain deli carlepogo Iposa pan.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It teniatua and lemandaro in question on the cuertaseuro pero travaja.
[CUSTOMER][NEUTRAL] Don't say demoque in mandamoel pago.
[CUSTOMER][NEUTRAL] Yes, soloquetava yamando porquero que pago yeah seo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And to queriamos prearpola jeta.
[AGENT][NEUTRAL] And um the spoil and el seguro.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And also.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] No matter the police and are corona there.
[AGENT][NEGATIVE] Uh, no, no way and noaa and no way possible for.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEGATIVE] Uh, OK, she's sor for no.
[AGENT][NEUTRAL] See noi for control is a numeral or numerals.
[CUSTOMER][NEUTRAL] Say uh la senora que meal.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] And I'm gonna go back.
[CUSTOMER][NEUTRAL] OK, uh, what your simple those.
[CUSTOMER][NEUTRAL] Reso
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The cuatroue.
[AGENT][NEUTRAL] much.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] What numbers posa Caballero.
[CUSTOMER][NEUTRAL] Isel Roque.
[AGENT][NEUTRAL] Is that less you're you're gonna send us the momento?
[CUSTOMER][NEUTRAL] Uh, no, it's a punto you got la casa memoreminutos manejando.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEUTRAL] It's the loquequeria la preunta que comolesemos para que no la la tarjeta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh no mania or ta ta pagando el seal no ta don't say and doctor.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Pero.
[AGENT][NEUTRAL] And Tsobuto um meso.
[CUSTOMER][NEUTRAL] I know my number.
[AGENT][NEUTRAL] OK the number?
[CUSTOMER][NEUTRAL] My number is [PII] iel Cheque de dociochea Ivain Nombre from la firma del papel quenojaviendo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Er, senor [PII] asoposa la polia la senora Roque campo tenia conapele de de sieteoubloscuatro asta el primero de rescuatro esta poliaparse des activvada.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] I nove in uniform system.
[AGENT][NEUTRAL] Kediqueque on a cartakiten can continue with the covertura.
[CUSTOMER][NEUTRAL] Uh, OK, porque la senora laura me transfia is the numerroa medijoque me numero and to quepo de mojacer no sotros oh yano a mana they say here cubiero.
[AGENT][NEUTRAL] Noveo noveo commodigo noveo notta and a system.
[AGENT][NEUTRAL] Uh cecia la convertura. OK, so baoten de la Covertura.
[CUSTOMER][NEUTRAL] OK, I see.lojo aparano insist telado.
[AGENT][NEUTRAL] Conno for the video que delio solamente so retro is the company is the vasota travajado.
[AGENT][NEUTRAL] Uh, uh, nos name contrata company is is a is a contras.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ali um and.
[AGENT][NEUTRAL] Over uh we are group oil company tio.
[CUSTOMER][NEUTRAL] OK laura la senora laura a uh medijo quecheque via ego.
[CUSTOMER][NEUTRAL] Uh, the moroccomodose mana yo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say sano depoernada.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] Que pasar quesolo.
[AGENT][NEUTRAL] With primeramoslopoloporeerinote and those information so in the poli and nova uh so you see inductivva.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Yeah nova uh-huh, and Yanovayan yano puede cirquesiggayacuvierta yeah emo.
[AGENT][NEUTRAL] Really?
[AGENT][NEGATIVE] por favor canceling us a check.
[CUSTOMER][NEGATIVE] Canceling and
[CUSTOMER][NEUTRAL] Uh-huh, bueno to say bua mara laura.
[CUSTOMER][NEUTRAL] Eotrave paralote medi um taen no no I no problem mhm.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] No, it's, it's still got mucha gracia here.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] He what I see what my my.