AccountId: 011433970860
ContactId: 1be92d44-d66e-4823-b56d-7b797a7ad684
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22879 ms
Total Talk Time (AGENT): 10288 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/1be92d44-d66e-4823-b56d-7b797a7ad684_20250523T16:11_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning thank you for calling APR.