AccountId: 011433970860
ContactId: 1be30ec5-2e1c-4642-aefa-72e792231de1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 388549 ms
Total Talk Time (AGENT): 134468 ms
Total Talk Time (CUSTOMER): 131995 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/1be30ec5-2e1c-4642-aefa-72e792231de1_20250617T15:16_UTC.wav
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[AGENT][NEUTRAL] We wanted to get gusto.
[CUSTOMER][NEUTRAL] Ohcomabuenos dia la conteania Torres.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, I am for loquepaque uh Jojo lacoma headquarters Toyota champion champion red car inda semoel pagopola pajina er the APL is the intent and pero me solicitacorro electronic equipment just prepolusarioque champion.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
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[AGENT][NEUTRAL] Ma'am.
[CUSTOMER][NEUTRAL] Give me some momento.
[AGENT][NEGATIVE] No [PII].
[CUSTOMER][NEUTRAL] Sitting.
[AGENT][NEUTRAL] What yes.
[CUSTOMER][NEUTRAL] OK, and nomirupo is benticuatro dos dose.
[AGENT][NEUTRAL] In what to say.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEGATIVE] Oh sorry.
[AGENT][NEUTRAL] Champions run a car.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Look at the caos is registrsen and commo odatao el elfase cambiao envismo que que and and estecausineque are registernoe create your OSC account.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] So uh a group of person.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Inique vers cos as no er uno el el eel corre electronico associlia canoa el el and this condoreuentre so.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] So this SM is reelectronicotenian anti SMEssemo electronico es questa and systemma is solementique cororas.
[CUSTOMER][NEUTRAL] OK, Saracuta mepoajure proto acorarecorro you thinko I do pero mingunolos does me funcio now nose s escarontolo can be I don't ok to mepaju that.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, no, no, Veric [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Promocorreo.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] El primerosaria [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII].
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[AGENT][NEUTRAL] in the parts.
[CUSTOMER][NEUTRAL] OK, that's it.
[AGENT][NEUTRAL] OK, um, if.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's que termino [PII].
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Podcasts get you in tenta the same as a little quenose la cuenta.
[AGENT][NEUTRAL] Exist momento.
[AGENT][NEUTRAL] The silent scient passoque done the uh they all are on.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] On contra.
[AGENT][NEUTRAL] Its electronic.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You're liable.
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[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It's, it's [PII] or tea.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] It is correct.
[CUSTOMER][NEUTRAL] OK, OK, [PII].
[CUSTOMER][NEUTRAL] Do in.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
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[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][POSITIVE] I see, no, but the moment is sleeping, which has gracias.
[AGENT][POSITIVE] Good thing I'm with you.
[CUSTOMER][NEGATIVE] Getting ad.
[AGENT][NEUTRAL] You know.