AccountId: 011433970860
ContactId: 1bb9ed23-d649-4b74-98bd-1d110bc48796
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36450 ms
Total Talk Time (AGENT): 21063 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/1bb9ed23-d649-4b74-98bd-1d110bc48796_20250102T14:28_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I'm sure if you can hear me, but I cannot hear you. Please call us back at [PII].
[AGENT][NEUTRAL] No one in the line that's connecting the call.