AccountId: 011433970860
ContactId: 1b761d57-f0bb-45dc-b533-01a21035b437
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5949 ms
Total Talk Time (AGENT): 4218 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/1b761d57-f0bb-45dc-b533-01a21035b437_20250522T19:14_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?