AccountId: 011433970860
ContactId: 1b71af11-4ddc-4a74-8c25-bc0ffc9db328
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8270 ms
Total Talk Time (AGENT): 5029 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/1b71af11-4ddc-4a74-8c25-bc0ffc9db328_20250514T14:57_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is speaking. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.