AccountId: 011433970860
ContactId: 1b5bb2f8-38ce-490e-96d5-f6c812f03af3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23379 ms
Total Talk Time (AGENT): 9838 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/1b5bb2f8-38ce-490e-96d5-f6c812f03af3_20250528T19:30_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.