AccountId: 011433970860
ContactId: 1b5b7885-ab0c-4c7c-be45-db24315629b5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27040 ms
Total Talk Time (AGENT): 10668 ms
Total Talk Time (CUSTOMER): 14952 ms
Interruptions: 1
Overall Sentiment: AGENT=1.7, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/1b5b7885-ab0c-4c7c-be45-db24315629b5_20250327T20:20_UTC.wav
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[CUSTOMER][POSITIVE] There's cooking, there's cleaning, there's bathing, there's, you know, making sure everything gets paid and gets paid by the right time and the date.
[AGENT][POSITIVE] Thank you for calling. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello this is [PII] how may I help you?
[CUSTOMER][NEUTRAL] There's a whole
[CUSTOMER][NEUTRAL] Than what he thinks.
[CUSTOMER][NEUTRAL] Baby girl.
[CUSTOMER][NEUTRAL] Yeah, I'm here, OK.
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?
[CUSTOMER][NEUTRAL] but
[CUSTOMER][NEUTRAL] Uniquely what you were saying