AccountId: 011433970860
ContactId: 1b42c872-3288-4148-ab42-c84b93ac27d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17149 ms
Total Talk Time (AGENT): 9870 ms
Total Talk Time (CUSTOMER): 6780 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/1b42c872-3288-4148-ab42-c84b93ac27d2_20250616T12:39_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII]. I'm calling from the doctor's office to check on the claim status.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello? Hello?
[CUSTOMER][NEUTRAL] Hello, I'm audible?
[AGENT][NEUTRAL] I'm, I'm sorry, I can barely hear you. Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.