AccountId: 011433970860
ContactId: 1b28b393-e409-4d9d-b045-e6fe61c1e164
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 73040 ms
Total Talk Time (AGENT): 28681 ms
Total Talk Time (CUSTOMER): 12129 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/1b28b393-e409-4d9d-b045-e6fe61c1e164_20250116T18:28_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I'm [PII], this is [PII] and I was speaking to um [PII] earlier. Is she available?
[AGENT][NEUTRAL] I think she's in a meeting. Let me just double check. Hang on just one second.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I think she I think she's got an off-site meeting, but let me double check.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Trying to see if she's gonna respond to me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I know she's in and out today, you know, she's away. Um, do you want me to, so the responders, I think they may be at lunch at the moment too. Do you want me to have her call you?
[CUSTOMER][NEUTRAL] Um, I'll call her back.
[AGENT][POSITIVE] Sure, OK. All right. So sorry. You're welcome. Have a good day. Bye-bye.
[CUSTOMER][POSITIVE] Thank you. That's OK. All right, bye-bye.