AccountId: 011433970860
ContactId: 1b06223d-ed85-4c63-8623-f61dbbf7d9fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5280 ms
Total Talk Time (AGENT): 4251 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/1b06223d-ed85-4c63-8623-f61dbbf7d9fd_20250110T13:58_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How can I help you?