AccountId: 011433970860
ContactId: 1af254f9-4d91-4779-986a-e870d57c57ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44159 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5009 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/1af254f9-4d91-4779-986a-e870d57c57ff_20250620T15:03_UTC.wav
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[CUSTOMER][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?