AccountId: 011433970860
ContactId: 1a9281a1-e1f1-4ae4-ad57-eca011f4f759
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25969 ms
Total Talk Time (AGENT): 2349 ms
Total Talk Time (CUSTOMER): 10831 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/1a9281a1-e1f1-4ae4-ad57-eca011f4f759_20250327T19:33_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh, I can barely hear you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I, I'll have to call back maybe oh.
[AGENT][NEUTRAL] What about now?
[CUSTOMER][NEUTRAL] I'll have to call back. Maybe we have a bad connection. It's [PII]. I'll just call you back.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright.