AccountId: 011433970860
ContactId: 1a76aee2-69c1-43c9-beaf-ae4f41100f1d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 229350 ms
Total Talk Time (AGENT): 101612 ms
Total Talk Time (CUSTOMER): 91025 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/1a76aee2-69c1-43c9-beaf-ae4f41100f1d_20250327T12:46_UTC.wav
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[AGENT][POSITIVE] I'm gonna do yes.
[CUSTOMER][NEUTRAL] Olabunos [PII].
[AGENT][NEUTRAL] I'm gonna be I'm gonna call you.
[CUSTOMER][NEGATIVE] To my point that you are uh uh revisallos er beneficiosa unpaciente.
[AGENT][NEUTRAL] maybe we bring that number like so.
[CUSTOMER][NEUTRAL] CSL NA.
[CUSTOMER][NEUTRAL] Cuatrosiete?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I peron perdon perdon on the line correct eye errodos catce uno siete siete erro eme the mama ele de lola ocho.
[AGENT][NEUTRAL] Which is telephone call is connected.
[CUSTOMER][NEUTRAL] Clares Teresaro Cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] errodos.
[AGENT][NEUTRAL] Quit.
[CUSTOMER][NEUTRAL] Gracias.
[AGENT][NEUTRAL] She.
[CUSTOMER][NEUTRAL] C is in your Guillermo Bamonde.
[CUSTOMER][NEUTRAL] Elofenasimento is recite de milo decientotacuatro.
[AGENT][NEUTRAL] Which is me just for confirmation from assuming you mando but uh several los beneficioleia de la polia correct.
[CUSTOMER][POSITIVE] Yes, correct.
[AGENT][NEUTRAL] Which is immigrations bueno ante care beneficio they were ques to solamenteunariquetu it just a disclaimer.
[CUSTOMER][NEUTRAL] It is
[CUSTOMER][POSITIVE] Perfect. Uh-huh.
[AGENT][NEUTRAL] Lari effect part of their primelo isstua um inhino yama per servicios outpatient no.
[AGENT][NEUTRAL] Is.
[CUSTOMER][POSITIVE] Yes atamentes ambula Cital specialist that's good.
[AGENT][NEUTRAL] But
[AGENT][POSITIVE] Perfecto, uh, la polia cure maxima quizola or paraservicios outpatient.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] E puede cuz insouranza paratamento or proseo kpaintrasiva and the clinica office in a doctor esta prisons no curego de la visa.
[CUSTOMER][NEUTRAL] Oh, OK, Osaka in my court.
[AGENT][NEUTRAL] For them.
[CUSTOMER][NEUTRAL] No cure copagos like no cupago.
[AGENT][NEUTRAL] El Copago de la visa sine embargopain prose test via el eso poo arcuviertovaloskito zola res diarios.
[CUSTOMER][NEGATIVE] Abutratamiento illocur.
[CUSTOMER][NEUTRAL] Just a minute.
[AGENT][NEUTRAL] Pretamento or prosemento?
[CUSTOMER][POSITIVE] Ora. OK, perfect.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] On.
[CUSTOMER][NEUTRAL] OK, um, abuenosaita er saber abueno autoto muchisimas gracias.
[AGENT][NEUTRAL] Isle.
[CUSTOMER][NEUTRAL] No, no, I went on the pontoine is uh a numero referencial call of the tama.
[AGENT][NEUTRAL] But reference fechado imin reins seso correct.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][POSITIVE] Perfecto bueno mucha gra for the poten.
[AGENT][NEUTRAL] You want men to go.
[CUSTOMER][NEUTRAL] you got