AccountId: 011433970860
ContactId: 1a696647-22fe-4606-95dc-de1047afa75c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 135419 ms
Total Talk Time (AGENT): 57566 ms
Total Talk Time (CUSTOMER): 48649 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/1a696647-22fe-4606-95dc-de1047afa75c_20250317T20:23_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] You know [PII].
[AGENT][NEUTRAL] We gonna start.
[CUSTOMER][NEUTRAL] See you mando porque cell uh member ID [PII].
[CUSTOMER][NEUTRAL] You make me a memory ID guaca slo puede in facilita.
[AGENT][NEUTRAL] OK, system for [PII] uh jeta [PII] outpatient certificate number when hospitals are numbered.
[CUSTOMER][NEUTRAL] A numero de la polio.
[AGENT][NEUTRAL] My brother is.
[CUSTOMER][NEUTRAL] Set
[CUSTOMER][NEGATIVE] Heroicinco.
[CUSTOMER][NEUTRAL] Ocho scientos.
[CUSTOMER][NEGATIVE] No titles.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] uh necessito.
[CUSTOMER][NEUTRAL] See er er [PII] you have [PII] re telephonic sin.
[AGENT][NEUTRAL] the electronico er.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] you guys er peo you know er [PII] [PII].
[AGENT][NEUTRAL] er.
[AGENT][NEUTRAL] I said no ID no.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][POSITIVE] OK. 10 gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No gracias.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] B.