AccountId: 011433970860
ContactId: 1a43eb86-df65-4ef6-8ed2-52888b21931a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 170039 ms
Total Talk Time (AGENT): 95849 ms
Total Talk Time (CUSTOMER): 70077 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/1a43eb86-df65-4ef6-8ed2-52888b21931a_20250417T19:01_UTC.wav
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[AGENT][NEUTRAL] When I pelelela Augusto.
[CUSTOMER][NEUTRAL] Solbuna de minore carellia and so to the queasi and is a cure beneficio mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] You glad on the bar you on.
[AGENT][NEUTRAL] OK, the beneficiary of the telephone and casa de lama connect.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect. So email for uh numeral poliaciente.
[CUSTOMER][NEUTRAL] It's [PII] [PII].
[AGENT][NEUTRAL] Ingra, yes, um, in a poria and nombrera feo dee.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] La fechana sima tire vento de mil nveseve is ayaaa Gonzalez.
[AGENT][NEUTRAL] OK, perfect. OK, the hemaittengo autotrapoliapoquestata cancella. OK, a moment.
[CUSTOMER][NEUTRAL] Oh yeah, see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, sien contre una nueva has tea and von.
[CUSTOMER][POSITIVE] OK, that was the only, yeah, yeah, totally.
[AGENT][NEUTRAL] OK. OK. All right, and numeral errodos.
[AGENT][NEUTRAL] Did Reno?
[AGENT][NEUTRAL] Cincocuatro edos.
[AGENT][NEUTRAL] La facial effectivida Ferrero uno deventitres.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] I I.
[CUSTOMER][NEUTRAL] Unno event today. OK, I kennefio tienne come on a lot of the.
[AGENT][NEUTRAL] Mhm. Yes, we will say that.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, see no benefici to but uh outpatient or officeina.
[CUSTOMER][NEGATIVE] No, I have patience.
[AGENT][NEUTRAL] OK, OK, yeah, a little bit uh ultrason OK OK and the le beneficiary to gut the pagos you know verca the covertura yes a disclaimer in conesta thenemos making ford.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Pa.
[CUSTOMER][NEUTRAL] On the
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][POSITIVE] [PII] gracia so.
[AGENT][NEUTRAL] Then I got a.
[CUSTOMER][NEUTRAL] No, yeah, no, no, yeah, to via gracia.
[AGENT][NEUTRAL] No, OK, what can I get for you.
[AGENT][NEUTRAL] When I went out that in your economy.
[CUSTOMER][NEUTRAL] See you. Bye.
[AGENT][NEUTRAL] Graz yeah attaega.
[CUSTOMER][NEUTRAL] Uh