AccountId: 011433970860
ContactId: 19d6dad0-d90c-4744-a0ad-5c1688f5597c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 247139 ms
Total Talk Time (AGENT): 120451 ms
Total Talk Time (CUSTOMER): 84606 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/19d6dad0-d90c-4744-a0ad-5c1688f5597c_20250113T16:35_UTC.wav
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[AGENT][NEUTRAL] When one of the conquito.
[CUSTOMER][NEGATIVE] Oh hiya.
[AGENT][NEUTRAL] That yeah.
[CUSTOMER][NEUTRAL] Apolo mecucha.
[AGENT][NEUTRAL] look to me.
[CUSTOMER][POSITIVE] Ah palo lo beneficient.
[AGENT][NEUTRAL] OK, bring that number to the polyla over the brain.
[CUSTOMER][NEUTRAL] A number of poli uh delopital or
[AGENT][NEUTRAL] It's
[AGENT][NEUTRAL] See certific police.
[CUSTOMER][NEUTRAL] Oh and erro and Tres.
[CUSTOMER][NEUTRAL] Cerro nueve Meliete.
[AGENT][NEUTRAL] telephone and lake is connected.
[CUSTOMER][NEUTRAL] See, uh, [PII] Ocho dentinco cuarentochos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But in just and.
[CUSTOMER][NEUTRAL] Set pieces set the size.
[AGENT][NEUTRAL] OK, so to say. I'll go next and you know a linear direct the brain.
[CUSTOMER][NEUTRAL] Uh line direct.
[AGENT][NEUTRAL] I'm checking out.
[AGENT][NEUTRAL] confirm my number.
[CUSTOMER][NEUTRAL] Doses erronodienueveos.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracia for confirmation on the part of uh beneficial le Julia.
[CUSTOMER][POSITIVE] See direct beneficial.
[AGENT][POSITIVE] Perfect. Icar effective the police activa apart de el primero de nero de losing dire.
[AGENT][NEUTRAL] He the way that on me so was when it faceio so um the little nefis Brian they will halesaberques to solamente in a veryificca in the covertura.
[AGENT][NEUTRAL] No it's a disclaimer to the police in particular cirquestopolisa.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK, demonsoon uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] At home hospital outpatient.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Lapolia cure to maximize those milquila desalan paraservicios outpatient.
[AGENT][NEUTRAL] Um, queerioque uh la segurado receive um and a cubierto clavesta.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Simprian principal lali condo sauquaranza to servicios. The point for Marquesa momento uh lasener Gonzalez not to be on beneficios.
[CUSTOMER][NEUTRAL] OK, pulque.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] A uh paler.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A reinco era gael so I'm gonna.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Nevira reclamoor parte deer la failidas junto conexplicas and the beneficiosando soiltolares para currilo no so no currimos and principal coremos desue.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Italian esratos.
[AGENT][NEUTRAL] Is brain.
[CUSTOMER][NEUTRAL] Coel uh ombre.
[AGENT][NEUTRAL] My number is O.
[CUSTOMER][POSITIVE] Ok perfect mucha gracia at all OK.
[AGENT][NEUTRAL] Get the one I'm gonna pay.
[CUSTOMER][NEUTRAL] No, that's it, bye.