AccountId: 011433970860
ContactId: 19a35fd0-2c2a-4e85-aeec-987649ab1fde
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4900 ms
Total Talk Time (AGENT): 3580 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/19a35fd0-2c2a-4e85-aeec-987649ab1fde_20250623T18:07_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APR. This is Easy. How can I help you?