AccountId: 011433970860
ContactId: 198fea26-f69e-4be7-bef9-5b56df04b92f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14840 ms
Total Talk Time (AGENT): 5589 ms
Total Talk Time (CUSTOMER): 6949 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/198fea26-f69e-4be7-bef9-5b56df04b92f_20250325T14:58_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is.
[AGENT][POSITIVE] [PII], how can I help you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hi, yes, um, my name is [PII], and I'm, hello, can you hear me?
[AGENT][NEUTRAL] Hello.