AccountId: 011433970860
ContactId: 197699bf-3350-4019-af9a-065bf38c8e08
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34029 ms
Total Talk Time (AGENT): 11000 ms
Total Talk Time (CUSTOMER): 12585 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/197699bf-3350-4019-af9a-065bf38c8e08_20250516T20:26_UTC.wav
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[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Here at the 3rd.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Uh hello?
[AGENT][NEUTRAL] Hello, this is [PII] with APL. How may I help you?
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] And then