AccountId: 011433970860
ContactId: 1962cf00-c9f9-4b6a-8919-999361379959
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9220 ms
Total Talk Time (AGENT): 4240 ms
Total Talk Time (CUSTOMER): 660 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/1962cf00-c9f9-4b6a-8919-999361379959_20250610T14:31_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] OK.