AccountId: 011433970860
ContactId: 194b5b2a-1f8a-49f0-aae6-96840b1aeffa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5429 ms
Total Talk Time (AGENT): 4170 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/194b5b2a-1f8a-49f0-aae6-96840b1aeffa_20250606T14:12_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?