AccountId: 011433970860
ContactId: 191665b6-3be8-48f3-95ad-8587f1206436
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20500 ms
Total Talk Time (AGENT): 10201 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/191665b6-3be8-48f3-95ad-8587f1206436_20250603T17:16_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.