AccountId: 011433970860
ContactId: 19104e77-7f7b-4773-9b4b-b85da168d069
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 206369 ms
Total Talk Time (AGENT): 83137 ms
Total Talk Time (CUSTOMER): 71170 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/19104e77-7f7b-4773-9b4b-b85da168d069_20250102T16:29_UTC.wav
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[AGENT][NEUTRAL] It has to be my American public life. My numbers Monicapolia.
[CUSTOMER][NEUTRAL] Oh [PII], uh, you don't think man no borque uh you see how the reaction is.
[CUSTOMER][NEUTRAL] Does yengo una unit.
[CUSTOMER][NEUTRAL] Perosoga.
[AGENT][NEUTRAL] Oh, OK, um, Dienoseguro de gaosotros or aviano.
[CUSTOMER][NEUTRAL] Who so no no but it's OK.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Sinos I don't know remo seguros individual esque parte de la resa queles resin seguro.
[CUSTOMER][NEUTRAL] Perga in uh animation and and impressa.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The gas in the bendientosa queourgola er units united.
[AGENT][NEUTRAL] In el travajo resindo apelegua.
[CUSTOMER][NEUTRAL] Bueno.
[CUSTOMER][NEUTRAL] Yoga fella uh.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Pero all companero mio.
[CUSTOMER][NEUTRAL] They go here and say uno muchoteo.
[AGENT][NEUTRAL] See, um, commasiamare of the travaja.
[CUSTOMER][NEUTRAL] The they actually the.
[AGENT][NEUTRAL] The Ache Eli.
[CUSTOMER][NEUTRAL] See, oh, rea.
[CUSTOMER][NEUTRAL] contravita bronco logis.
[AGENT][NEUTRAL] I guess that.
[AGENT][NEUTRAL] See Paresequelo fresemosoes um polisas and tonsque to via quererevior part sutravajo um on deparamento de recursoumanos on the polarconos.
[CUSTOMER][NEUTRAL] Yo.
[AGENT][NEUTRAL] OK, are you on the.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] La la guz no.
[AGENT][NEUTRAL] Uh, on the scrivise porquesillo fresemosegura broncho logistics um peron noo nolo screaming mosorraki queseor partsu travajo eos nos mandalalaliaciona no sotros.
[CUSTOMER][NEUTRAL] OK, peroquesela.
[AGENT][NEUTRAL] Que queres crivi lapolia de Apele no es mitar porqueve nomao fres as cercambios unavesalano um there is an open enrollment no so no essaya er inscriviest the momento pero cuando um conoses con quinine cablar paratola informacion then scrivite contrapolisa.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] You like.
[AGENT][NEUTRAL] Ciara to American public life. bye.
[CUSTOMER][NEUTRAL] Yeah