AccountId: 011433970860
ContactId: 18b1511a-c2fb-4932-aaba-6ee1af7b00bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 219250 ms
Total Talk Time (AGENT): 93381 ms
Total Talk Time (CUSTOMER): 111300 ms
Interruptions: 4
Overall Sentiment: AGENT=0.5, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/18b1511a-c2fb-4932-aaba-6ee1af7b00bc_20250613T19:57_UTC.wav
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[AGENT][POSITIVE] We gusto.
[CUSTOMER][NEUTRAL] See when I start the whole dominobre [PII].
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Minister.
[CUSTOMER][NEUTRAL] See, oh the thing and they necessiter then it it you know when I face you.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ctenocerrono say cinco n siete sero siete.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] And a continuing the telephone call la casuque is connect.
[CUSTOMER][NEUTRAL] Teresero Cinco Ochovent una Ochocinco Ochocinco.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] uh no Ila linea director la linear.
[CUSTOMER][NEUTRAL] Clary.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See, I tell you like hold a minute.
[CUSTOMER][NEUTRAL] No, yeah.
[AGENT][NEUTRAL] for verification number.
[CUSTOMER][NEUTRAL] Uh, OK, la fecha de nacimiento er Mao thesis.
[CUSTOMER][POSITIVE] I'm working on it we know everything when I say you know for my film.
[CUSTOMER][NEUTRAL] C as in Rolando Diaz. Solima.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] for verification beneficios.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] See corrected.
[AGENT][POSITIVE] Perfect. The la polia is effective primero de nero de los medicinomenttiva the dial here beneficioques to solo una verification the cover estes a disclaimer to a polio.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Reservations ambulaios la polia cure maximo de stemil novecito de la salervicios.
[AGENT][NEUTRAL] Um, is to include equal care service or in a clinic office in a doctor.
[AGENT][NEUTRAL] Just like all the um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Center.
[CUSTOMER][NEUTRAL] Just, no, they only not see in central they are not people see.
[AGENT][NEUTRAL] That see the many includelos cerviio results and sent to diagnostico.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] In that cirque de loss sin for no no just a moment.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] yeah [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEGATIVE] No [PII].
[AGENT][NEUTRAL] You want.
[CUSTOMER][NEUTRAL] Hi [PII] bye bye.