AccountId: 011433970860
ContactId: 18a2fc0e-55f5-40d3-940a-841474efd308
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12000 ms
Total Talk Time (AGENT): 4079 ms
Total Talk Time (CUSTOMER): 5060 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/18a2fc0e-55f5-40d3-940a-841474efd308_20250422T20:15_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APO. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I can barely understand you, but um I'm calling to check the.