AccountId: 011433970860
ContactId: 186ecdaa-b928-4bbf-b09b-dd1732005d07
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13819 ms
Total Talk Time (AGENT): 5720 ms
Total Talk Time (CUSTOMER): 4870 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/186ecdaa-b928-4bbf-b09b-dd1732005d07_20250411T17:19_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from NYU to check on a claim status. How are you doing today?
[AGENT][POSITIVE] I'm doing well how are you?