AccountId: 011433970860
ContactId: 183cd07b-2e4e-4441-a994-33f2915e1d78
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 255610 ms
Total Talk Time (AGENT): 123955 ms
Total Talk Time (CUSTOMER): 136671 ms
Interruptions: 3
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/183cd07b-2e4e-4441-a994-33f2915e1d78_20250221T16:09_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] One of the years conquientus.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Similar to Yamano the vision so association office in [PII] tenacciente get the.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] And
[CUSTOMER][NEGATIVE] Euro in osculaturae but then I don't process miento it copago but it's seguo principa que quehaina rosa tua queer someterre claim commoser.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I see I see.
[CUSTOMER][NEUTRAL] Tango Jane Li C.
[AGENT][NEUTRAL] When I.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] El numerrio a numero seria el payer ID or el poqueten OK.
[AGENT][NEUTRAL] Belguquega policy certificate number outpatient or in hospital in Najeta.
[CUSTOMER][NEUTRAL] 00 in inpatient and outpatient.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Parameter outpatient. OK, er, errodosquaarenta says uatrogenta says a leo m o.
[AGENT][NEUTRAL] Murees he enter the conti telephone call er lake.
[CUSTOMER][NEUTRAL] Creo Cinco Ocho Trecinco.
[CUSTOMER][NEUTRAL] See the single charge.
[AGENT][NEUTRAL] Check the extension.
[CUSTOMER][NEUTRAL] No, I didn't, but no take my car though I go say but numerro has put my car.
[AGENT][NEUTRAL] OK, no problem, uh, complete la la.
[CUSTOMER][NEUTRAL] The Orlando pay Delgado yes and itroqui de incure.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Which is ma gracias for verificacionotequirelonefiios la polio emo podioclamo correct.
[CUSTOMER][NEUTRAL] Mhm mhm.
[AGENT][NEUTRAL] Perfect proportional information sine embargo and deerlo the ques to solois une verific in the national guarantee pago.
[AGENT][NEUTRAL] It is a disclaimer Telepoli.
[AGENT][NEUTRAL] Is the polia Napolia supplemental or.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] There's a policeare and the pago of course applica depo de principal. It's the police a depos principle.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] One.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Palosvios outpatient cure maximo de lossal persona.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] The pros.
[CUSTOMER][NEUTRAL] OK, is seeking tecado emo quepoel LIParioario so yo loquenocubra princihaena and er so.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, to see as el maximum lapolida.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Ok perfect [PII] and don't say.
[CUSTOMER][NEUTRAL] Aquio tenocom OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But assumere claim American public life, yeah, OK, that's it tell me get in.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] So when I said you got the uh el fax press up geta el el PO box Sain or CNN opportunin document.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] PO box oh a linear ok.
[AGENT][NEUTRAL] That's
[CUSTOMER][POSITIVE] Perfect to me [PII].
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] I generally.
[CUSTOMER][NEUTRAL] No, no, yeah, it was [PII] to [PII] todo mucha gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Gras one.