AccountId: 011433970860
ContactId: 1828ee85-521e-48aa-915f-c86aa4ba9fe9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24329 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 7384 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/1828ee85-521e-48aa-915f-c86aa4ba9fe9_20250623T16:44_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello? Someone there?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh my God
[CUSTOMER][NEUTRAL] Hello, hello.