AccountId: 011433970860
ContactId: 180bc01a-4ba6-40f6-a671-21089764d283
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 52610 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4472 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/180bc01a-4ba6-40f6-a671-21089764d283_20250521T16:44_UTC.wav
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[CUSTOMER][NEUTRAL] What now?
[CUSTOMER][NEUTRAL] Hola.
[CUSTOMER][NEUTRAL] Hola.
[CUSTOMER][NEGATIVE] You are on hold.