AccountId: 011433970860
ContactId: 17eebeb5-ae41-4c79-af67-1ee98bf566ec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12760 ms
Total Talk Time (AGENT): 5081 ms
Total Talk Time (CUSTOMER): 3080 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/17eebeb5-ae41-4c79-af67-1ee98bf566ec_20250127T19:26_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Is this American public life?
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] You're