AccountId: 011433970860
ContactId: 17b5b8c5-e1bf-4e0e-8a98-259b25340faf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 80569 ms
Total Talk Time (AGENT): 27259 ms
Total Talk Time (CUSTOMER): 34668 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/17b5b8c5-e1bf-4e0e-8a98-259b25340faf_20250603T14:29_UTC.wav
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[CUSTOMER][NEUTRAL] I that I.
[AGENT][NEUTRAL] I'm gonna do is, can I say I'm gonna pay.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] We're one of the years.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] I like on Mealleon.
[AGENT][NEUTRAL] One of the years you're coming up in the other way.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] This is so so.
[CUSTOMER][NEUTRAL] unque.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] But this kid.
[CUSTOMER][NEUTRAL] Medical, medical or Medicaid?
[AGENT][NEUTRAL] OK, no, no no medicare senor, so Moses Apele American Public Life.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh, I don't know.
[AGENT][NEUTRAL] No, there's a no, no this information here.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Good.