AccountId: 011433970860
ContactId: 177c6c11-5865-4313-a541-3944c0a7a99a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 427750 ms
Total Talk Time (AGENT): 183352 ms
Total Talk Time (CUSTOMER): 101729 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/177c6c11-5865-4313-a541-3944c0a7a99a_20250522T15:51_UTC.wav
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[AGENT][NEUTRAL] Mo when its gracias apelemeiamolike.
[CUSTOMER][NEUTRAL] She went on here
[AGENT][NEUTRAL] One of theirs.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, ya laser.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh, so plan mental.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] See, you are Blake on understand. See.
[CUSTOMER][NEUTRAL] So uh
[AGENT][NEUTRAL] They only extra pursue esposa.
[CUSTOMER][NEUTRAL] I tell me man.
[CUSTOMER][NEUTRAL] Yeah, tell me er orientarque [PII].
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh, for me.
[AGENT][NEUTRAL] [PII] porfavo.
[CUSTOMER][NEUTRAL] Gore.
[AGENT][NEUTRAL] Uh, on Otravis.
[CUSTOMER][NEUTRAL] What tete.
[AGENT][NEUTRAL] Hm, is there a middle that to go to Social? Oh, wait a minute.
[CUSTOMER][NEUTRAL] Me you.
[AGENT][NEUTRAL] It's for, uh, [PII].
[CUSTOMER][NEUTRAL] Yeah yeah yeah.
[AGENT][NEUTRAL] said is Rolando, OK, OK, your, your little thing [PII] Maspe a momenttitoyover.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] [PII] Iona.
[AGENT][NEUTRAL] Probabor and yeah.
[CUSTOMER][NEUTRAL] Yeah, one of them.
[AGENT][NEUTRAL] She is in plus here.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] You were.
[AGENT][NEUTRAL] Let's see, just spend a moment though.
[AGENT][NEUTRAL] In [PII], OK.
[AGENT][NEUTRAL] Equal zip code is [PII].
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] It
[CUSTOMER][POSITIVE] I like what you go see see see.
[AGENT][NEUTRAL] Uh-huh. OK.
[AGENT][POSITIVE] Well, it's good.
[AGENT][NEUTRAL] See porque noes um user notinique era provedor in el network that I um este polia partici particippa.
[AGENT][NEUTRAL] No there is only soy up in the end espanol and the network day Carrington PPO.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] I own, let's see I just.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I a dentista Sandra Puerto.
[AGENT][NEUTRAL] And OBT Dental spa.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Aa Novetacure South Orange Blossom Trail.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Can you sit on the side here?
[CUSTOMER][NEUTRAL] Yes, so with the uh long term.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] A particippa Esanian network, um, so this neita de espanol or what is the latambien.
[CUSTOMER][NEUTRAL] It was all right a lot of.
[AGENT][NEUTRAL] Mhm. I on the Sandra Puerto.
[AGENT][NEUTRAL] In Laina de Obetemo tengo dental spa tambieniun.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Una denista liet capote vectoris.
[AGENT][POSITIVE] Eustalofaina de Elese beyond smiles.
[AGENT][NEUTRAL] Gambian is the Orange Blossom Trail.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Peres in Lofaina the
[AGENT][NEUTRAL] Uh, ladrexion is dose noventaosiete.
[AGENT][NEUTRAL] South Orange Blossom Trail.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When I very one that the app I'm on that I think for my.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] For email? Mhm.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] [PII] so Modita.
[AGENT][NEUTRAL] Into.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Oh yeah good yeah.
[AGENT][NEUTRAL] Congo stuff.
[AGENT][NEUTRAL] So it is.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK. Yo Monday.
[AGENT][NEUTRAL] I see
[CUSTOMER][NEUTRAL] [PII] I know.
[AGENT][NEUTRAL] Aveillo recibio and email del care team.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See, yeah you go.
[AGENT][NEUTRAL] Yeah, latherex nobody they lost in testes.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh, 24 yeah.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Ma'am or [PII]?
[CUSTOMER][POSITIVE] OK, because I like.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm. I see yes.
[CUSTOMER][NEUTRAL] I, OK, I.
[CUSTOMER][NEUTRAL] My mali platter for the for me for masa like the man.
[AGENT][NEUTRAL] See yama nosi nesisitalgo mastamosaparear.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] Gracious [PII] get us some win there.
[CUSTOMER][NEUTRAL] right.
[AGENT][NEUTRAL] OK. Bye.