AccountId: 011433970860
ContactId: 176b610e-b620-4cbd-b4a5-231bed2d6ebf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 111169 ms
Total Talk Time (AGENT): 50644 ms
Total Talk Time (CUSTOMER): 53329 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/176b610e-b620-4cbd-b4a5-231bed2d6ebf_20250509T13:08_UTC.wav
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[AGENT][NEUTRAL] That's just me and my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Yeah I'm in I'm no no but if you can.
[AGENT][NEUTRAL] Every.
[AGENT][NEGATIVE] Simijo quesadian.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, it's a telephone number.
[CUSTOMER][NEGATIVE] Tressing it and no no no.
[AGENT][NEUTRAL] CCN number policy sir.
[CUSTOMER][NEUTRAL] Edo cincodos rosie.
[AGENT][NEUTRAL] The number 3.
[CUSTOMER][NEUTRAL] If [PII] la fenascimenta Julo and the cure lo decientosaocho.
[AGENT][NEUTRAL] Inneneita.
[CUSTOMER][POSITIVE] And it secure in er cure proseinaokao queloque cure.
[AGENT][NEUTRAL] OK, so no potalos beneficio attaquerecia noserre clamo la polia no cure las consultas conel medico prosic cure las um los prosedimientos and officeicina medico.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Uh-huh, as a sin um cinco il quiniento dolareoria.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Yes, it's by you.
[CUSTOMER][NEUTRAL] Think I'm looking at the.
[AGENT][NEUTRAL] Bola.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh, um, parapagarde docile copago or el Coseguro.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] But solamente the samementos.
[AGENT][POSITIVE] Mm, correct. Mhm.
[CUSTOMER][NEUTRAL] OK, Monica Nummera Financieria to Norela.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] [PII] Vienna.
[CUSTOMER][NEUTRAL] OK, [PII], no, which is [PII].
[AGENT][NEUTRAL] OK, then, uh, in 1 g at American Public Life bye.