AccountId: 011433970860
ContactId: 175d432f-0e20-46cf-8483-47c1bbc49c87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 500670 ms
Total Talk Time (AGENT): 166503 ms
Total Talk Time (CUSTOMER): 221317 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/175d432f-0e20-46cf-8483-47c1bbc49c87_20250324T15:43_UTC.wav
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[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] See when I got rid of blood and tongue is the online insurance office public be quejo and the esto.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Elmriticuatro de noviembre de do mitiatro.
[AGENT][NEUTRAL] OK, I think.
[CUSTOMER][NEUTRAL] You say yeah [PII].
[CUSTOMER][NEUTRAL] I don't.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, uh, senora caso no deli in there also esposo.
[CUSTOMER][NEUTRAL] Think of that idea.
[CUSTOMER][NEUTRAL] The tengo unero de polia I do conquialuyo numero de la polia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] they still.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Peron I mean Nino perogorato [PII].
[AGENT][NEUTRAL] No in control information city social control.
[CUSTOMER][NEUTRAL] Uh-huh, yeah.
[CUSTOMER][NEUTRAL] oh yeah so just take a 10 minute and be waters entic water.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Penta.
[CUSTOMER][NEUTRAL] Warranty though
[CUSTOMER][NEUTRAL] Venti cuatros a beat that all day.
[AGENT][NEGATIVE] Gentogentas.
[CUSTOMER][NEUTRAL] and no.
[CUSTOMER][NEUTRAL] Quartido venti cuatro.
[CUSTOMER][NEUTRAL] Setentacuatro.
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] You just send me a number of the police.
[AGENT][NEGATIVE] quasi e mm not a persona.
[CUSTOMER][POSITIVE] Be bueno de Louis Adi Antonio de de dedo.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh the uba er de leante idle de luis.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You know your queen laa.
[AGENT][NEUTRAL] Blood well um.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Is your daughter's.
[CUSTOMER][NEUTRAL] Antonio.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] and informacer Jesus posing er circinco quasi quattro set quatro no.
[CUSTOMER][NEUTRAL] Authentic property.
[AGENT][NEUTRAL] Ning person.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, I, I travel had already sexton porque Jose egoo.
[AGENT][NEUTRAL] The way to esta persona for Marcia de polia or leer dra the group or traves informaccient and mos intent in assopoo in embargo delan to conse so no no poco.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I don I mean her jacket your span.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Poovieso and Numero de la polisa.
[AGENT][NEUTRAL] See [PII] poi the control and the
[CUSTOMER][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] See you see, you say.
[CUSTOMER][NEUTRAL] A no to this uh the the is a numeral.
[AGENT][NEGATIVE] No, I no, no, there's no, no, no.
[CUSTOMER][NEUTRAL] Don't take the hair.
[AGENT][NEUTRAL] We made them the casovaque black on a lapaneposo travaotravajava.
[AGENT][NEUTRAL] He just say the department.
[CUSTOMER][NEUTRAL] That job and that it might be.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See your apple conjo in medi medierroque mea que communicale conub.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In repositamoso de lisa and the socio nombre gianttamosel nombreros sum depolia deo de la polia into a travemosermente was informacinospar dela embargos and poso.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Uh no, no problems in the moment.
[CUSTOMER][NEGATIVE] Hey don't send me [PII] go to to just get your thing contreti be that.
[CUSTOMER][NEUTRAL] They can do they can get it what you got and pan ok no 2.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] But I got ideas for me.
[CUSTOMER][NEUTRAL] Yourtata numeral poet.
[CUSTOMER][NEUTRAL] Posilla moca.
[AGENT][NEUTRAL] No you know
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] DSC say 20 cincoo uno.
[AGENT][POSITIVE] [PII] that is the number one.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] A sin.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] It's just a normal.
[CUSTOMER][NEUTRAL] Portavient no no no they said deque.
[AGENT][NEUTRAL] So your cell number I fully as possible.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Really.
[CUSTOMER][POSITIVE] I went but and me her jobbuo er yeah and to say yamo de uevo in kissing my [PII] because your teen digara you me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But in the year.
[CUSTOMER][NEUTRAL] Mocha [PII].
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Alright. Hey I record.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh, no, [PII] I live on another.
[CUSTOMER][POSITIVE] No, no, it's all the Otavi and mimiodia gracias.
[AGENT][NEUTRAL] Can Ipele.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bye bye you one.