AccountId: 011433970860
ContactId: 17569219-c615-42b8-80f8-15bcf16391a7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15260 ms
Total Talk Time (AGENT): 9090 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/17569219-c615-42b8-80f8-15bcf16391a7_20250314T19:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?