AccountId: 011433970860
ContactId: 174d6a25-2692-44d5-b982-05643739885e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 575450 ms
Total Talk Time (AGENT): 165265 ms
Total Talk Time (CUSTOMER): 248943 ms
Interruptions: 4
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/174d6a25-2692-44d5-b982-05643739885e_20250311T13:24_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] one of the ears.
[CUSTOMER][NEUTRAL] Mucho sla [PII] part mavira heart muscular health la clinical doctor [PII] Clark larade mas porque tenemoecomu el patinaita el el pain un primarioque neighborhood helping per American public life er pass pas.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] And so they will help them quierramosque cure America public life that curecopado ores solamente curetipo de studio.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] And American public life or?
[AGENT][NEUTRAL] See, no the, the police are in public life.
[CUSTOMER][NEUTRAL] When
[CUSTOMER][NEUTRAL] Innos you make confirmance to porno numbersincodios they say unosincuenta trenta cinco.
[AGENT][NEUTRAL] The outpatient certificate number or in hospital sir number.
[CUSTOMER][NEUTRAL] Outpatient from the moment momento.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Chemo.
[CUSTOMER][NEUTRAL] moment for improvis some of the pala.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Give me a moment to perform.
[CUSTOMER][NEUTRAL] Perino please OK.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] Mitress performing their telephone call.
[CUSTOMER][NEUTRAL] With
[CUSTOMER][NEUTRAL] C.
[CUSTOMER][NEUTRAL] OK, it's dementia is a hard bus what I have.
[CUSTOMER][NEGATIVE] Mm my resent.
[CUSTOMER][NEUTRAL] Estrerocinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Dos Quadroueve?
[CUSTOMER][NEUTRAL] Cincosea.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] It's.
[AGENT][POSITIVE] You want to check it out, yes.
[CUSTOMER][NEUTRAL] This bit
[CUSTOMER][NEUTRAL] And when, um, let's say when the ammo is the outpatient inpatient.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] sits.
[CUSTOMER][NEUTRAL] She she she.
[CUSTOMER][NEUTRAL] OK, number is Cerrodos Cinco Ocho 0.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uno.
[AGENT][NEGATIVE] Perdosincocho er.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Unoiete.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I don't know.
[CUSTOMER][NEUTRAL] Bueno per see aquinos entrepreneurroventicincoogentaisiete not the confirmation.
[CUSTOMER][NEUTRAL] OK I don't know.
[CUSTOMER][NEUTRAL] I need to
[CUSTOMER][NEUTRAL] Uh, calling from a single.
[AGENT][NEUTRAL] Citino Sociel delpae sour completo in contrast information you know la ultimo curso is a nombre record the cambre ricer.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No croqueta nombre numeral seal the help tanglemental ID completoe el nombre.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] It's [PII], his first name and last name is [PII].
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] puesto [PII]
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] Porciu gracias.
[AGENT][NEUTRAL] OK, so naso.
[CUSTOMER][NEUTRAL] Delpacienteorouesto erro tres erro cuatro del dos mildos.
[AGENT][NEUTRAL] OK, you know the myosita sue verla direct deposit.
[CUSTOMER][NEUTRAL] is the moment to like cinco cinco cinco cinco nor is.
[CUSTOMER][NEUTRAL] See a thing
[CUSTOMER][NEUTRAL] At recerocho [PII] unodos says.
[AGENT][NEUTRAL] teleo de las those information.
[CUSTOMER][NEUTRAL] Corsoto chose cuatro cuatro cuatro errocinco cuatrose.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. So, uh, [PII] is part of a beneficio correct.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Correo.
[AGENT][POSITIVE] Perfect. The weather is imprinted the works to solo in the coverttupa and it's a disclaimer to the police.
[AGENT][NEUTRAL] Um, paraservis our patient oratoriola police have no beneficio maxima quis.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's koura they care prose to to pava and Lafiino clinical doctor demo copalavisitency.
[CUSTOMER][NEUTRAL] OK, no cureco Palavisita. OK, uh, bueno buenos.
[AGENT][NEUTRAL] No.
[AGENT][NEGATIVE] The el el pue eso er ester silos as so maxima quitos all the.
[CUSTOMER][NEUTRAL] OK, the the per visit visit hold on.
[AGENT][NEUTRAL] No, alco el coal to unoa ante centra el medicosNO is uh unnefiio costs.
[CUSTOMER][POSITIVE] OK, mucha graciapo information realmentelo gradeco auto mecerto.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Solamente.
[AGENT][NEUTRAL] But
[AGENT][POSITIVE] Well initials.
[CUSTOMER][POSITIVE] OK, mucha graciosa gra.
[AGENT][NEUTRAL] So they're gonna.
[CUSTOMER][NEUTRAL] It will.