AccountId: 011433970860
ContactId: 173469b7-6d07-4126-8ad3-66b1911e44da
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 191539 ms
Total Talk Time (AGENT): 85842 ms
Total Talk Time (CUSTOMER): 94811 ms
Interruptions: 3
Overall Sentiment: AGENT=1.4, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/173469b7-6d07-4126-8ad3-66b1911e44da_20250306T14:15_UTC.wav
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[AGENT][NEUTRAL] Well one of the uh susto.
[CUSTOMER][POSITIVE] Buenos esperanza del Baptiscommotado.
[AGENT][NEUTRAL] Movies one of the.
[CUSTOMER][POSITIVE] Been graces [PII].
[AGENT][NEUTRAL] See, I see. I'm gonna put the other way.
[CUSTOMER][NEUTRAL] Uh, verific card unos beneficials in the toe of for.
[AGENT][NEUTRAL] Sea.
[CUSTOMER][NEUTRAL] See and numeral is crodos uno serosie rose n.
[AGENT][NEUTRAL] And conque so connected.
[CUSTOMER][NEUTRAL] See whatcho says Cinco deres says 00 cinco.
[AGENT][NEUTRAL] You know extension or a director.
[CUSTOMER][NEUTRAL] No, it's direct.
[AGENT][NEUTRAL] chicken yes.
[AGENT][NEUTRAL] Ebola.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Claquesis Ima Noel ferro press rese deedainco.
[AGENT][POSITIVE] Excellent is beneficio.
[CUSTOMER][NEUTRAL] Correct. Eva proseento salvado pero porquesamodient una to reas.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] Earle deliques the olosa.
[AGENT][NEUTRAL] 12
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] See a number of is.
[CUSTOMER][NEUTRAL] [PII] mosa digami.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Do Cincocuetro.
[CUSTOMER][NEUTRAL] Those Cinco Quadra, OK.
[AGENT][NEUTRAL] No veins.
[CUSTOMER][NEUTRAL] Novecinco Nove. OK, which issimas gracia poreso wow, OK, so it's a benicinco cuarenta uve sinuentin uve siete.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] I thought.
[AGENT][POSITIVE] Correct, is the policies effective prediator is effective.
[CUSTOMER][NEUTRAL] OK, that's yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Better services outpatient.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] And that the beneficio were queso solamente verific in the nose is just a disclaimer lie.
[AGENT][NEUTRAL] Distribuation of a code or maximo then on this side.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Thank you maxima.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Oh we are no absi ausadasoquiniento dolares astase presentia susita porque porillanea.
[AGENT][POSITIVE] Uh yes, correct.
[CUSTOMER][NEUTRAL] OK, perfect. OK, [PII], so I start to prime numbers so you know la fechado com on me um confirmation.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] Numeral reference. OK, mano gracia siempreor no esostodo which is my gracior so you seeprique then only no qui but I go OK you want it bye bye.
[AGENT][POSITIVE] Perfect. I can assist you with the other.
[AGENT][NEUTRAL] You want me to put it there. You have to put someone up.