AccountId: 011433970860
ContactId: 16c045b5-2964-44cc-906c-449478019ea1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7340 ms
Total Talk Time (AGENT): 4138 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/16c045b5-2964-44cc-906c-449478019ea1_20250213T18:29_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thanks for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.