AccountId: 011433970860
ContactId: 16a5b270-4672-4107-95f6-8905b8d6f210
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 398339 ms
Total Talk Time (AGENT): 204512 ms
Total Talk Time (CUSTOMER): 129088 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/16a5b270-4672-4107-95f6-8905b8d6f210_20250110T19:00_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] When I started the sing you.
[CUSTOMER][NEUTRAL] Yeah man the clinic.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And she thought the feeling of commanda.
[CUSTOMER][NEUTRAL] In the portal and in gunla concio sit senola second.
[AGENT][NEUTRAL] And police are here right now.
[CUSTOMER][NEUTRAL] And no matter, uh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Eoin.
[CUSTOMER][NEUTRAL] Terrosino cuatro tress.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oh just a resinueio 4 part right [PII].
[AGENT][NEUTRAL] telephones is electronic person.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Which is me in a toque ningunnalos clinics and laser correct.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] OK, Utelesnoque is the police particippajore the Carrington.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, you said something else.
[CUSTOMER][NEUTRAL] They told yo and you already see you alreadyguto orita go the una they came manda dongajerina queer rodeo not saying the highway see music and also polait I.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] In esto senorrenaolotra ninguna clinica dental quelequira kira el el el seguro ote pue reviloservicios and tales logo solicitaresos unvios loa eino processloelementelos benefici.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, but I say
[CUSTOMER][NEUTRAL] People el punto so no spa pa pa.
[AGENT][NEUTRAL] In the end, the one loque processesos notemos una lista medios and particularos and it esta polia particippa conquerington.
[AGENT][NEUTRAL] Bare bus on medical querecios in embargo mention the que no estecao quira boo parts.
[CUSTOMER][NEUTRAL] People la la la I see er una clinica and we will see pelo papoo participate and it's a clinic.
[AGENT][NEGATIVE] No, no, no, pero esto la la la esporezo sine la oopion just particip particippe malarede came.
[CUSTOMER][NEUTRAL] People come up
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] boo the part of the Ape.
[AGENT][NEUTRAL] No no somos carinoque particippamos con carrington parapo rindarlelalia de medics sine bargo no somos carrington in nolevamosaegar clamo.
[AGENT][NEUTRAL] Uh, tens and queso mesang on no chola que.
[AGENT][NEUTRAL] La unica for Kevington esque silos medios tan bajola rede Kevington. I usually put in that um preio di fernealara medical que no estevajola redeinton nela unicacuenesasio.
[CUSTOMER][NEUTRAL] So, but I
[AGENT][NEUTRAL] Pero de los de losentistas.
[AGENT][NEUTRAL] sodareclamo pamoso loquela polia con respecteros custarosa in amentiaquete on Do the carrington or no car.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it, it just say quelo que pueurilla la la la po.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Ustepona resit linea and I am a public puntacomte creona cuento sotros isva despodequerela cuentos de puede desgaro puede leerel line.
[AGENT][NEUTRAL] In cert the policea don leva a matao ervios ques the police in.
[CUSTOMER][NEUTRAL] So no la puentes.
[CUSTOMER][NEUTRAL] no la no.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] informacion de la polioyama caring to pamela informacion.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] One
[CUSTOMER][NEUTRAL] the the car.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Yeah maybe but.
[AGENT][NEUTRAL] The reason
[CUSTOMER][NEUTRAL] head down.
[CUSTOMER][NEUTRAL] I said I can no more no I say I pay the American public life.
[AGENT][NEUTRAL] OK, and to sour and rearallapain direct theos and [PII].
[CUSTOMER][NEUTRAL] It's it.
[AGENT][NEUTRAL] Solutions.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Did I sticker for benefit the hit your claim.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Posing the direct and gonna use but uh uh so it to CSS the no angle a circle numeral direct them into the character.
[CUSTOMER][NEUTRAL] Yeah.