AccountId: 011433970860
ContactId: 16a1a460-d4ca-43cb-b61b-ee571d74f0be
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 518239 ms
Total Talk Time (AGENT): 13068 ms
Total Talk Time (CUSTOMER): 7261 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/16a1a460-d4ca-43cb-b61b-ee571d74f0be_20250115T15:13_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APL this is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling AP. This is [PII]. How may I assist you?
[AGENT][POSITIVE] That's great.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] This is good for people.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.