AccountId: 011433970860
ContactId: 1676c215-adcb-404e-b73d-4d8c3b0aa3d3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68680 ms
Total Talk Time (AGENT): 10520 ms
Total Talk Time (CUSTOMER): 5521 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/1676c215-adcb-404e-b73d-4d8c3b0aa3d3_20250206T23:37_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK.