AccountId: 011433970860
ContactId: 163025f6-cbbd-4841-99d8-1228ee030e5c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6860 ms
Total Talk Time (AGENT): 3710 ms
Total Talk Time (CUSTOMER): 810 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/01/163025f6-cbbd-4841-99d8-1228ee030e5c_20250201T14:39_UTC.wav
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[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah, that's fine now.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK.