AccountId: 011433970860
ContactId: 162c7ae1-e228-4092-8dd5-ceae97803a89
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7260 ms
Total Talk Time (AGENT): 3401 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/162c7ae1-e228-4092-8dd5-ceae97803a89_20250402T19:10_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII] help you.