AccountId: 011433970860
ContactId: 161fab51-b15a-476c-be82-145ee5f84cdb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15399 ms
Total Talk Time (AGENT): 8307 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/161fab51-b15a-476c-be82-145ee5f84cdb_20250507T15:38_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?