AccountId: 011433970860
ContactId: 160e3522-6815-4e3b-8d3d-80397d92950b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 504299 ms
Total Talk Time (AGENT): 278786 ms
Total Talk Time (CUSTOMER): 122849 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/160e3522-6815-4e3b-8d3d-80397d92950b_20250501T17:53_UTC.wav
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[AGENT][NEUTRAL] We.
[AGENT][NEUTRAL] We wanna start.
[CUSTOMER][NEUTRAL] See all the er Martinez.
[AGENT][POSITIVE] We're gonna start that way.
[CUSTOMER][NEUTRAL] I on the circa don't claim queore in in necesita for mapo que que no queue process houses at the factors is sita for mascamandla.
[AGENT][NEUTRAL] And you know, OK, system cir the forward.
[CUSTOMER][NEUTRAL] Uh yeah.
[CUSTOMER][NEUTRAL] OK, policy number, size Dog Waterinase Osos dress.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] So you know Martinez system verific direction.
[CUSTOMER][NEUTRAL] osteoente cuatro er direction and [PII] no no no.
[AGENT][NEUTRAL] electronic queso poo.
[CUSTOMER][NEUTRAL] See uh [PII].
[AGENT][NEUTRAL] Which is immigra confirm Martinez.
[AGENT][NEUTRAL] The same on the lake is in rela auna.
[AGENT][NEUTRAL] Hospitaliotunafe dose the mass cinco correct.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] See and mass informacion contraspecto uh.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Jala correspond to you know low lava portals for the year and the year.
[CUSTOMER][NEUTRAL] See not being important, see.
[AGENT][POSITIVE] Correct, I see.
[AGENT][NEUTRAL] When la locuole viamos jalosimovisado.
[AGENT][NEUTRAL] He paramo provers respect to esto services resibamosanitarer documentation the loss.
[AGENT][NEUTRAL] Is to put putting no no solamentemi build detayal conclude a codio the diagnosticos un supervi.
[AGENT][NEUTRAL] Uh, not as de laicina no no no no serenadores to erospia de do elisa for that.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 38 MBN uh
[AGENT][NEUTRAL] Onum unsum Marioquia la de la de da de alta.
[AGENT][NEUTRAL] Into ra ra.
[CUSTOMER][MIXED] OK, a job, but I look at your label itemized billose control of the con concoo de lopilio oteno pale que me and momento deolopilo unique tengo loan.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See like bake er resam pharmacion in no los coo the diagnostic on sourque to severesta attention medical and tested.
[AGENT][NEUTRAL] Saramento and incios.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] sacrament porque quios.
[AGENT][NEUTRAL] So an observation observation.
[CUSTOMER][NEUTRAL] Um,
[AGENT][NEUTRAL] Ultrasonos.
[AGENT][NEUTRAL] To want respect to I I mean.
[CUSTOMER][NEUTRAL] uh just to to lisa foruna foruna cesariaunm parto que sari.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] La.
[AGENT][NEUTRAL] And one incase just second consumero el elle so Obi Obi.
[AGENT][NEUTRAL] Obstetrician for them.
[AGENT][NEUTRAL] Oh poo directors um diagnosticos.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh, I tambien la ora to the admission commo la de da de alta.
[AGENT][NEUTRAL] As hemodemos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, you know [PII] vo claim or
[AGENT][NEUTRAL] So let me my phone. I cannot see.
[AGENT][NEUTRAL] I see it, see no claim que suede just unaa algo quenosque and referencia alrelamoreincouve Cinco uno noveres.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm, OK, see, can help me more claim number then, OK, OK.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, and tonesita delopiaria de la fetalopi.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] I see er no solamente la fela fela lido de masoa alia is neiddamosellaora and like queue ingrea dose illaora and queue alca.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] This is um um ya aura la laura is a clue el el diagnostico el porqueo queresa que poruna porque er mumbewe.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Even are you planning to this information and NSA, yeah.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] communic consumed el elle uh part elda note hospital porque mosque ella osteguta puedey is a commosa martinez.
[CUSTOMER][NEUTRAL] OK, then tell the.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Um, no, no so at all.
[AGENT][NEUTRAL] The contest.
[CUSTOMER][NEUTRAL] Yes.