AccountId: 011433970860
ContactId: 14d8c711-c865-4582-a3d1-f1c965cd9812
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28000 ms
Total Talk Time (AGENT): 9091 ms
Total Talk Time (CUSTOMER): 18291 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/14d8c711-c865-4582-a3d1-f1c965cd9812_20250602T15:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, [PII]. This is [PII]. How are you doing today?
[AGENT][POSITIVE] Hey [PII], I'm doing good. How are you?
[CUSTOMER][NEUTRAL] Doing good. I think I have the wrong, I mm mm I don't need your department. I think I'm transferring this this to the wrong department, girl. I'm so sorry. Hang it up.
[AGENT][NEUTRAL] That's OK. OK, that OK.
[CUSTOMER][POSITIVE] Alright, thanks. Bye.
[AGENT][NEUTRAL] Yeah.