AccountId: 011433970860
ContactId: 14cecade-c328-4089-b211-139a1a61dfce
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17450 ms
Total Talk Time (AGENT): 919 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/14cecade-c328-4089-b211-139a1a61dfce_20250313T18:21_UTC.wav
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[AGENT][NEUTRAL] Hello?